Prevention and Management of Disruptive Behavior (PMDB): Part 2 for Moderate and High-Risk Workplaces
Place:
Attend the live training at the local VA Facility location.
Purpose Statement:
This face-to-face course teaches healthcare teams to identify different levels of stress and
respond with the appropriate interventions including customer service, verbal/non-verbal
interventions, and limit setting. healthcare teams are engaged in active discussion of appropriate
and safe response to sexual violence behavior along with weight-based (not strength-based)
Personal Safety skills designed for evasion of and escape from, grabs, chokes, hair pulls, bites,
punches and kicks. Upon return to the workplace, healthcare teams will be expected to use
newly acquired skills to reduce the severity and number of disruptive behavior incidences that
occur within the facility to promote and build a safe work environment.
This workshop addresses Veterans’ Health Administration (VHA), Occupational Safety and
Health Administration (OSHA), and The Joint Commission (TJC) requirements and guidelines.
Please Note: PMDB Personal Safety skills are designed for escape and are neither restraint nor
combative techniques. They emphasize physically disengaging from a situation for personal
protection, evacuating safely from a violent situation, and finding help. This course involves the
controlled and slow practice of physical evasion and escape techniques. healthcare teams who
engage other students in this in-class learning process are expected to conduct themselves in a
safe and appropriate fashion to reduce the risk of injury to self and others.
Target Audience:
This training is appropriate for all employees determined to be in moderate or high-risk
workplaces within VHA Facilities based upon the facility’s Workplace Behavioral Risk
Assessment (WBRA) are required to have this course. The target audience is comprised of any
employee who has contact with patients, visitors, or other employees, including physicians,
nurses, psychologists, social workers, and counselors. Secondary audience includes any
employee who has contact with patients, visitors, or other employees such as police/security,
health care executives, maintenance, housekeeping, and all interested individuals, will also
benefit from this training.
Prerequisite Training:
Staff must complete PMDB Part 1 for All Employees prior to taking this course the first time.
Credit will be issued only to students who attend 100% of the training and
actively participate in learning. Personal Safety skills involve the ability to turn and twist both
wrists, pivot on feet and turn around, raise arms overhead, bend neck, make an “x” with forearms
in front of face, and maintain balance while standing on one leg.
Outcome/Objectives:
At the conclusion of this educational program, learners will be able to:
1. recognize each level of stress;
2. demonstrate customer service skills in response to low level of stress;
3. demonstrate verbal or non-verbal interventions in response to moderate level of stress;
4. recognize, prevent and report sexual violence and other disruptive behaviors;
5. demonstrate limit setting skills in response to severe level of stress;
6. use supportive stance and distance to establish and maintain a “zone of safety”;
7. safely perform physical techniques to escape different types of grabs; and
8. safely perform physical techniques to evade and escape different kinds of strikes.
Accreditation/Approval
The accreditation organizations for this course are listed below.
Joint Accreditation for Interprofessional Continuing Education (JA IPCE)
In support of improving patient care, VHA Employee Education System is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Accreditation Council for Continuing Medical Education (ACCME)
The VA Employee Education System is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
American Nurses Credentialing Center (ANCC)
VHA Employee Education System is accredited as a provider of continuing nursing
education by the American Nurses Credentialing Center's Commission on
Accreditation.
Note: ANCC continuing nursing education contact hours are not accepted by the
California Board of Registered Nursing (CA BRN) toward license renewal for CAlicensed
registered nurses (RNs) and advanced practice nurses (APNs), unless the CAlicensed
nurse-participants are physically outside of the state of CA when they start and
complete activities sponsored by an ANCC accredited provider of continuing education
for nurses.
California Board of Registered Nursing (CA BRN)
The VA Employee Education System is accredited as a provider of continuing
education in nursing by the California Board of Registered Nursing. Provider approved
by the California Board of Registered Nursing: Provider Number CEP 4714.
To learn more about EES and its programs, products and services, visit vaww.ees.lrn.va.gov (VA Intranet) or call the
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National Board for Certified Counselors (NBCC)
Designation of Continuing Education
Joint Accreditation for Interprofessional Continuing Education (JA IPCE)
This activity was planned by and for the healthcare team, and learners will receive 4 Interprofessional Continuing Education (IPCE) credits for learning and change. (JA IPCE might not be recognized by all state boards. Please also print your accredited certificate for your professional practice for re-licensure purpose.)
Accreditation Council for Continuing Medical Education (ACCME)
The VA Employee Education System designates this live activity for a
maximum of 4 AMA PRA Category 1 Credit(s) ™. Physicians should claim only credit commensurate with the extent of their participation in the activity.
ACCME non-physician certificate option (ACCME-NP)
This course provides Category 1 AMA Physicians Recognition Award™ CME credit
(ACCME) for physicians. ACCME – NP (or ACCME-Non-Physician) may be used
to provide attendees other than MDs, DOs a certificate that documents their attendance,
and indicates that the accredited provider offered Category 1 AMA Physicians
Recognition Award™ CME credit for the course or activity. ACCME – Non-Physician
refers to healthcare professionals other than physicians.
American Nurses Credentialing Center (ANCC)
VHA Employee Education System designates this educational activity for 4 contact
hours in continuing nursing education.
Note: ANCC continuing nursing education contact hours are not accepted by the
California Board of Registered Nursing (CA BRN) toward license renewal for CAlicensed
registered nurses (RNs) and advanced practice nurses (APNs), unless the CAlicensed
nurse-participants are physically outside of the state of CA when they start and
complete activities sponsored by an ANCC accredited provider of continuing education
for nurses.
California Board of Registered Nursing (CA BRN)
This continuing education activity has been presented by the VA Employee Education
System for 4 contact hours. Provider approved by the California Board of Registered
Nursing: Provider Number CEP 4714.
To learn more about EES and its programs, products and services, visit vaww.ees.lrn.va.gov (VA Intranet) or call the
Page 4 of 9
American Psychological Association (APA)
The Veterans Health Administration, Employee Education System is approved by the
American Psychological Association to sponsor continuing education for
psychologists. The Veterans Health Administration, Employee Education System
maintains responsibility for this program and its content.
This activity is approved for 4 hour(s) of continuing education credit.
Association of Social Work Boards (ASWB)
As a Jointly Accredited Organization, VHA Employee Education System is
approved to offer social work continuing education by the Association of Social Work
Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not
individual courses, are approved under this program. State and provincial regulatory
boards have the final authority to determine whether an individual course may be
accepted for continuing education credit. VHA Employee Education System maintains
responsibility for this course. Social workers completing this course receive 4 Clinical
continuing education clock hours.
New York State Education Department (NYSED) Social Work Board
The Department of Veterans Affairs, Employee Education System SW CPE is recognized
by the New York State Education Department's State Board for Social Work as an
approved provider of continuing education for licensed social workers #0065.
Social workers will receive 4 continuing education clock hours for participating in this
course.
National Board for Certified Counselors (NBCC)
The Veterans Affairs Employee Education System is an NBCC-Approved
Continuing Education Provider (ACEPTM) and designates this approved activity for
4 clock hour(s).
Statement of Participation
A certificate of completion will be awarded to participants and accreditation records will be on
file at the Employee Education System. In order to receive a certificate of completion from EES,
you must register in the TMS, attend 100% of the program and complete the evaluation as
directed, and then: go into your Completed Work, hover over the title, and choose View Details
to print your accredited certificate.
Report of Training
It is the program participant’s responsibility to ensure that this training is documented in the
appropriate location according to his/her locally prescribed process.
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Program Schedule:
Program Schedule Date: Refer to local agenda
Time Topic/Title Faculty
(30 min.) Registration – Sign In
(18 min) Introduction to Classroom Training Video Refer to the local agenda
(45min) Customer Service Skills Practice Activity Refer to the local agenda
(35 min) Verbal/Non-Verbal Interventions Skills Practice Activity Refer to the local agenda
(22 min) Sexual Violence Prevention and Reporting Disruptive Behavior Refer to the local agenda
(15 Min) Break
(30 min.) Limit Setting Skills Practice Activity Refer to the local agenda
(20 min.) Proxemics Refer to the local agenda
(60 min.) Personal Safety Skills Refer to the local agenda
(10 min.) Summary, Q & A Refer to the local agenda
Adjourn
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